Refund policy

 Return/Refund Conditions

1. Items received within 30 days.
2. Items returned must be unopened or in good condition with the original packing. We do not accept a returned item that has been opened, damaged, or altered in any way.
3. We do not accept returned items that are sent back by you directly without checking with us first.Before returning an item, you need to contact us and submit a request. We will then provide the return address via email.
4. You are responsible for return shipping charges.
5. The after-sale warranty is 30 days upon receiving the parcel(according to the logistic information).

Quality problems(ripped, incomplete, shriveled, etc) of the product are found within the after-sale warranty, please contact us immediately and send us clear pictures of the defective item. We can replace it after checking.Please do not throw the lens and lens packages before your problem is solved.

 

Return/Refund Process

Refunds (if applicable)

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email within 1  working day to notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 week. All shipping costs of the original order are non-refundable.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mail.uk.floraltrip.com.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mail.uk.floraltrip.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@mail.uk.floraltrip.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You may use your own shipping method. We highly recommend using a shipper who provides a tracking number so you can track your shipment. Please be sure to retain this tracking number for your records. Floraltrip is not responsible for packages lost in transit if sent via a non-trackable carrier.