FAQs

PRODUCT

1.  What materials are used to make?

Each feather bow tie is constructed with feathers which are from birds that have naturally shed, have been ethically sourced, so no bird has been harmed for their feathers. 

Other accessories are made of premium materials with exquisite craftmanship for maximum color vibrancy and exceptional durability. 

2.  Where your product are used generally?

Our products are suitable for wearing in various activities, such as wedding business party graduation dating holiday Christmas and so on. Also, it will be a wonderful gift for your loved one even yourself.

 

PAYMENT

1. What payment methods are accepted?

2. Will I have to pay taxes?

Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

3. Can I cancel or change my order?

If you would like to cancel or make change to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.

SHIPPING

1. Does Floraltrip ship to my country?

We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.

2. How much does shipping cost?

You can enjoy free shipping on orders over £79.99, Otherwise, it costs £2.99. 

PS. We have free shipping site-wide promotions during sale season. Stay tuned!

3. How long will it take for my order to arrive?
All featured items are hand-made and please allow between 2-3 business days for our artisans to hand-forge your special products.

Total delivery time = processing time + shipping time

(not including customs delays, weekends, holidays and any unforeseen circumstances) 

Processing Time: 2-5 business days

Standard Shipping Time: 7-15 business days

PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

*Note: These shipping times are only for your reference.

4. How can I track my order?

Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.

For detailed delivery times and availability, you can track your order here.

5. What if the package doesn’t arrive?

If you don’t get your package 60 days after it was shipped, please contact us at contact@mail.uk.floraltrip.com. We’ll either resent a new one to you or give you a full refund.

For detailed refund policy, please click here to know more.